At Summerside Tack & Equestrian Wear, we pride ourselves on providing excellent customer services, so that you are your horse are 100% happy with the products we carry. Please contact us if you are wanting to return, exchange or wanting a refund on the item.
If your purchase ends up not being the correct size for shape for your needs, we are happy to exchange it for the correct size. If you have any questions before purchasing an item about fit, please feel free to contact us to help make sure we find you the right size. Items included in this are appeal, footwear and horse blankets. Please note that the item is return in new with all original packaging and tags. Items that are worn, laundered, used or damaged can not be returned.
If your products arrived damaged please send us photos, copy of your receipt, and information about the item within 1 week of the item arriving. Please follow the same steps for sending items back. For items arriving damage we will cover all shipping charges.
Let’s make YOU happy
Not seeing what you are looking for on our website? We do special orders for our customers all the time. Please contact us so we can help you find what you are looking for.
Returns & Exchanges
For a return the product must be in original condition, with tags still attached and the original receipt within 30 days. We will not accept returns or exchanges on products that are worn, dirty, laundered, abused, altered, misused or damaged. We do not credit shipping or handling charges on any returns and exchanges. The purchaser is responsible for all costs when returning items. Refunds will only be made on to the original purchases’ credit card. You can choose between an exchange, store credit or refund. You can contact us by the Contact Us Form¸ email at email@example.com, or phone at (250)890-9158.
We will do anything to make sure that you are your horse get the tack and products you need. We can bring in special orders for exchanges.
How to send an item back
Please note the following items that cannot be returned for a refund:
Horse & Dog blankets and/or sheets must be returned clean and unused. We recommend putting a clean bedsheet on your horse or dog before trying on your new blanket or sheet in order to keep it clean.
All products being exchanged or returned can be sent to
Summerside Tack & Equestrian Wear
1081 Knight Road, Comox British Columbia
Canada, V9M 3T2
To avoid delays, write on the package “CANADIAN GOODS BEING RETURNED”