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Return and Refund Policy

Let us make YOU happy

 ​​​Not finding what you are looking for on our website? We do special orders for our customers all the time. Please contact us so we can help you find exactly what you are looking for. You can email us at summersidetack@shaw.ca or call us at 250 890-9158

Refunds & Exchanges 

At Summerside Tack & Equestrian Wear, we pride ourselves on providing excellent customer service so that you and your horse are 100% happy with the products you purchase. If your purchase is not the correct size, shape or color, we are happy to exchange it. If you have any questions before purchasing an item, please contact us (you can email us at ​summersidetack@shaw.ca or call us at 250 890-9158) to make certain we get your order right - this can be especially important for apparel, footwear, and horse blankets.

If, for some reason, you are not totally happy with something you have purchased from us, please refer to our Returns & Exchanges Policy below. 

 Defective or Damaged Items

We try our best to check all our products for defects prior to shipping.  However, if you discover that a product is defective or has been damaged in shipping, we will replace it and ship it to you free of charge using our standing delivery method.  If it is not in stock, we will give you a full refund of the purchase price. 

If you receive a defective or damaged item, please report it within seven days by sending an email to summersidetack@shaw.ca and include the following:

We will contact you with further instructions.  Please do not return the damaged or defective item unless asked to do so. 

Wrong Item

If you receive an item that has been incorrectly supplied (wrong item, wrong size, wrong color, etc.) please send an email to summersidetack@shaw.ca and we will arrange to have the error corrected as soon as possible.  Please provide your contact information and the order/invoice number for the item.  

Returns & Refunds

Returns must be made within 30 days of purchase and the product must be in its original condition, with tags, and with the original sales receipt. We will not accept returns or exchanges on products that are worn, dirty, laundered, abused, altered, misused or damaged. We do not credit shipping or handling charges on returns or exchanges. The purchaser is responsible for the cost of returning items. You can choose between an exchange, store credit or refund. Refunds will be made only to the original purchaser’s credit card.   Returned items must be:

To obtain a refund, please advise us at summersidetack@shaw.ca within 30 days of receipt of the item that you wish a refund and include contact details, details of the item you wish to return and the order or invoice number for the original purchase.  (You can see your orders by logging onto our Website and accessing My Account). 

Horse & Dog blankets and/or sheets must be returned clean and unused. We recommend putting a clean bed sheet on your horse or dog before trying on your new blanket or sheet in order to keep it clean.

Send the item to be refunded to:

Summerside Tack & Equestrian Wear

1081 Knight Road

Comox, B.C, V9M 3T2 Canada

 Contact Us

 We welcome your phone calls, emails and visits to our store.

 Address

1081 Knight Road

Comox, BC, Canada

V9M 3T2

 Hours

Monday to Sunday, 10:00 am to 5:00 pm

Closed most holidays

 Phone

250 890-9158

 Website

www.summersidetack.ca

 Email Address

summersidetack@shaw.ca